At STIFFANE, we are committed to providing an exceptional online shopping experience. Your satisfaction is our priority, and we accept refunds or exchanges under the following conditions:
Refund/Exchange Eligibility
Defective Product: If the dress is defective or damaged due to an error on our part.
Wrong Size or Color: If you receive a size or color different from what you ordered (e.g., you ordered “S” but received “M”).
Size Exchange: If the size doesn’t fit, we offer an exchange under these conditions:
The item must be returned in its original condition (new, unused, with tags).
The customer is responsible for covering the shipping costs.
Important Notes
Refunds/Exchanges must be requested on the same day you receive your order.
Delivery Fees: If the return or exchange is due to a mistake on our part, delivery fees will not be charged. Otherwise, delivery fees apply.
For installment orders (Tabby or Tamara):
If your order exceeds 300 AED and was eligible for free shipping, refunds will exclude the shipping fees.
International Orders
For orders placed outside the United Arab Emirates:
Returns or exchanges are accepted only if the customer covers both-way shipping fees.
We’re here to help! For further information or assistance, please feel free to contact us.
